Tuesday, June 22, 2010

Shameless Promotion and a Beautiful Representative

Last week on our first day in Massachusetts I was standing by the front door of an insurance agency while waiting for Ethan (my son) to get a sandwich at the deli next door when I met a lovely woman who was calling on the insurance broker. The beautiful and smartly dressed woman,  I will call Kim Hayes-senior account executive of JN Phillips Auto Glass. While talking with her I asked if the auto glass chip repair polymers were as good as I had heard. She gave me a professional description of the process and her card. This morning I called for the repair as I am taking the day to visit my eldest sister near Boston and cleaning up the supply van while giving us all a much needed rest from walking ten miles a day for diabetes awareness. When I called the customer service line 508-795-0053 I was treated well and was given an estimated arrival time for this afternoon which they were able to beat. While making the repair, the service technician (I will call him Jim) was called by dispatch and told that the repair was taken care of by Corporate Headquarters (I was ready to pay for the $75 repair.) The repair, though not invisible, was what "Kim" had described and saved the overall expense of replacing the windshield. From my experience keeping the original glass is better. Jim, Kim, ans the dispatcher on the phone this morning were all fine representatives of JN Phillips Auto Glass and I am thankful for their help. Should you need auto glass replacement or repair from any of the region's over seventy mobile service locations call (I'll call her Kim) 401-327-1891, or the service fax# 508-753-5424.
Shameless promotion complete...

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